Product added to cart
If your LumoMark display needs technical or after-sales assistance, submit the details below. Clear product information, photos and video help our support team understand the issue and determine the appropriate next step.
24-Hour Response — We’ll get back to you within 24 hours. Choose the support type below to get started.
Your support request provides the information needed to begin reviewing the issue. Depending on the case, additional details or troubleshooting steps may be required before the appropriate next step can be confirmed.
The information submitted through the support form gives our team the starting point needed to understand your question or after-sales request.
Contact information, product type, model or SKU, issue description and, for after-sales requests, your order number.
Our technical support team reviews the product information and issue details provided. For after-sales cases, photos and video sent by email are matched to the request using your order number.
Product checks, troubleshooting guidance, clarification of the issue, review of photos or video, or requests for additional information where needed.
Once enough information is available, our team can recommend the appropriate next step based on the product, issue and individual case.
Setup guidance, troubleshooting instructions, additional technical review, or an applicable after-sales solution depending on the case.
The next step depends on the product, issue, order information and available evidence. Our team may request additional photos, video, product details or troubleshooting results before determining the appropriate solution.
For after-sales issues, please prepare your order number, product model, clear photos and a complete video showing the issue whenever applicable.
