LUMOMARK TECHNICAL SUPPORT

Tell Us What's Happening.

If your LumoMark display needs technical or after-sales assistance, submit the details below. Clear product information, photos and video help our support team understand the issue and determine the appropriate next step.

Submit a Support Request →
For product issues, please prepare your order number, product model, clear photos and a complete video showing the issue whenever possible.
BEFORE YOU SUBMIT

Have these details ready.

01
Order Number
Helps us identify your purchase and product.
02
Product Model
Use the model, SKU or product label where available.
03
Clear Photos
Show the product, connections and any visible issue.
04
Complete Issue Video
Show the problem from start to finish whenever possible.
SUBMIT A SUPPORT REQUEST

Tell Us About the Product and the Issue.

Complete the form with as much relevant information as possible. Clear order, product and issue details help reduce unnecessary follow-up and make the support review more efficient.

01

Contact Information

Tell us who we should contact about this support request.
02

Order Information

Your order number is used to organize the related photos and videos for this support case.
03

Product Information

Select the closest product type and provide the exact model where possible.
04

Issue Details

Describe what happened and any troubleshooting already completed.
05

Photos & Video Evidence

Upload supporting evidence directly from your phone or computer.
EVIDENCE REQUIRED

Please select an Issue Type above.

The evidence required depends on the type of support request you are submitting.

Product Photos *
Upload clear photos of the product, relevant connections, packaging or visible issue. Screenshots may also be included where relevant.
REQUIRED
Product Model / Label Photo
If available, photograph the product label showing the model, SKU or other identifying information.
RECOMMENDED
Unboxing Video
For shipping damage, missing parts or damage found on arrival, provide a continuous video showing the package, shipping label, package opening and product condition.
WHEN APPLICABLE
Complete Issue Video
Show the complete issue from start to finish. Include the display, controller or connections and the behavior you are reporting whenever possible.
RECOMMENDED
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Please keep the original packaging.
For shipping damage, damage on arrival, missing parts or other delivery-related claims, please keep the original carton, protective materials and shipping label until your case has been reviewed.
By submitting this request, you confirm that the information and evidence provided relate to the product and issue being reported. Additional information may be requested during review.
WHAT HAPPENS NEXT

What Happens After You Submit?

Your support request provides the information needed to begin reviewing the issue. Depending on the case, additional details or troubleshooting steps may be required before the appropriate next step can be confirmed.

AFTER SUBMISSION

Keep the support conversation easy to continue.

If more information is needed, providing it clearly and keeping shared files accessible can help prevent delays in reviewing the issue.

01
Keep Your Email Accessible We may use the email provided to request additional information.
02
Keep Evidence Links Available Make sure shared photo and video links remain accessible.
03
Follow the Recommended Steps Additional checks may be required before the case can move forward.
01
STEP ONE

Request Received

The information submitted through the support form provides the starting point for reviewing your case.

WHAT THIS MAY INCLUDE
Order details, product information, issue description and any photos or video you provided.
02
STEP TWO

Technical Review

The issue can be reviewed against the product information and evidence provided.

WHAT THIS MAY INCLUDE
Additional troubleshooting, clarification, photos, video or product information may be requested when needed.
03
STEP THREE

Recommended Next Step

Once enough information is available, the appropriate next step can be determined based on the individual case.

WHAT THIS MAY INCLUDE
This may include troubleshooting guidance, setup assistance, additional review or an applicable after-sales solution.
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Some cases require additional review.

The next step depends on the product, issue, order information and available evidence. In some cases, our team may request additional photos, video, product details or troubleshooting results before determining the appropriate solution.