Privacy policy

Privacy Policy

Last updated: August 28, 2026

LumoMark is a brand operated by HUAKE LIMITED. LumoMark operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LumoMark is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, access, use, or make a purchase or other transaction using the Services, request a quotation or customized solution, contact us for product or technical support, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, processing, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information. Payment information may also be processed directly by Shopify or third-party payment processors.
  • Account information, including your username, password, security information, preferences, and settings.
  • Transaction information, including the products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Quotation and customization information, including information you provide when requesting quotations, customized display solutions, project recommendations, product specifications, or other commercial services.
  • Communications with us, including information you provide when contacting us, submitting a customer service request, requesting product support, reporting a product issue, or making a quotation or customization inquiry.
  • Device information, including information about your device, browser, network connection, IP address, device identifiers, and other technical identifiers.
  • Usage information, including information regarding your interaction with the Services, including how and when you access, interact with, or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, place an order, request a quotation, submit a customization inquiry, contact us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies, pixels, tags, log files, and similar technologies.
  • From our service providers, including when we engage third parties to provide technology, payment processing, logistics, fulfillment, analytics, customer support, hosting, security, advertising, or other services on our behalf.
  • From our business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with LumoMark or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and products you may be interested in, and send notifications relating to your account or orders.

We may also use your personal information to:

  • Process purchases, returns, exchanges, refunds, and other transactions.
  • Create, maintain, and manage your customer account.
  • Arrange order fulfillment and shipping.
  • Provide order status and tracking information.
  • Facilitate returns and exchanges.
  • Enable you to submit reviews or other customer content where available.
  • Respond to product inquiries, quotation requests, and customization requests.
  • Provide technical support and after-sales service.
  • Recommend products or solutions that may be relevant to your interests or previous purchases.
  • Improve our products, website functionality, Services, and overall customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, postal mail, or other permitted communication channels.

We may also show you online advertisements for products or services through the Services or other websites, including advertisements based on products you previously viewed, purchased, or added to your cart, as well as other interactions with our Services.

Where required by applicable law, we will obtain your consent before sending certain marketing communications or using your information for certain advertising purposes.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, prevent, or take action regarding potentially fraudulent, illegal, unsafe, unauthorized, or malicious activity, and protect the security and integrity of our Services.

If you choose to create or use an account with LumoMark, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account access information with anyone else.

Communicating with You

We use your personal information to communicate with you, provide customer support, respond to your requests or inquiries, provide product or order information, assist with technical or customization questions, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes, including requests from courts, law enforcement agencies, regulatory bodies, or government authorities, participate in legal proceedings, enforce our agreements, and investigate potential violations of our terms, policies, or applicable laws.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage technologies, log files, and similar technologies to operate, secure, analyze, personalize, and improve the Services.

These technologies may include:

  • Essential Cookies. These cookies are necessary for the website and Services to function properly, including shopping cart functionality, account access, checkout, payment security, and fraud prevention.
  • Analytics Cookies. These technologies help us understand how visitors use our website, which pages and products are viewed, and how we can improve website performance and customer experience.
  • Functional Cookies. These cookies may remember your preferences, settings, region, language, or other choices to provide a more personalized experience.
  • Advertising and Marketing Technologies. Where permitted by applicable law, these technologies may be used to measure advertising performance, understand customer interests, and provide advertising that may be more relevant to you.

You may be able to manage certain cookies through your browser settings, device settings, or privacy choices made available through our website. Blocking certain cookies may affect the functionality or availability of some Services.

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, including under the UK GDPR or EU GDPR, we may rely on one or more of the following legal bases:

  • Performance of a Contract. We may process personal information when necessary to provide products or Services you request, process payments, fulfill orders, arrange shipping, provide quotations, manage returns or refunds, and perform our contractual obligations to you.
  • Legitimate Interests. We may process personal information where necessary for legitimate business interests, such as operating and improving our Services, providing customer support, preventing fraud, securing our website, understanding customer needs, and managing our business relationships.
  • Consent. Where required, we may process personal information based on your consent, including for certain marketing, advertising, or cookie-related purposes. You may withdraw your consent where applicable.
  • Legal Obligations. We may process personal information where necessary to comply with applicable laws, tax requirements, accounting requirements, regulatory obligations, court orders, or other lawful requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

Such circumstances may include:

  • With Shopify, vendors, service providers, and other third parties that perform services on our behalf, including IT management, website hosting, payment processing, data analytics, customer support, cloud storage, order fulfillment, logistics, shipping, security, and marketing services.
  • With payment processors and financial service providers necessary to process transactions.
  • With shipping carriers, freight companies, customs brokers, fulfillment partners, warehouses, and other logistics providers necessary to process and deliver your orders.
  • With business and marketing partners that provide marketing, advertising, analytics, or promotional services.
  • When you direct, request, authorize, or otherwise consent to the disclosure of certain information to third parties, such as shipping providers, payment services, social media services, or website integrations.
  • With our affiliates, subsidiaries, or other companies within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate event.
  • When necessary to comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders, regulatory inquiries, or other lawful requests.
  • When necessary to enforce our Terms of Service or other policies or to protect or defend the Services, LumoMark, HUAKE LIMITED, our rights, and the rights, property, or safety of our users, customers, or others.

Relationship with Shopify

The LumoMark Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services and enable us to operate the LumoMark online store.

Information you submit to the Services may be transmitted to and shared with Shopify as well as third-party service providers that may be located in countries other than the country in which you reside.

In addition, to help protect, operate, grow, personalize, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, Shopify, and other Shopify merchants.

To provide these features, Shopify may process personal information collected from your interactions with our store and other Shopify services.

In certain circumstances, Shopify is independently responsible for processing your personal information, including responding to requests concerning personal information processed by Shopify for its own purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy .

You may also visit the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may provide links to websites, applications, services, or other online platforms operated by third parties.

If you follow links to websites or services that are not owned, affiliated with, or controlled by LumoMark, you should review their privacy policies, security policies, terms of service, and other applicable terms before providing personal information.

We do not control and are not responsible for the privacy, security, accuracy, completeness, reliability, or practices of third-party websites or services.

Information that you provide through public or semi-public platforms, including social networking platforms, may also be viewable by other users or third parties.

The inclusion of a third-party link on the LumoMark website does not, by itself, imply our endorsement of that third party, its products, services, website, content, or practices.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact details provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable administrative, organizational, and technical measures designed to protect the personal information we collect and process.

However, no security measures, systems, technologies, or methods of transmission are completely secure or impenetrable, and we cannot guarantee absolute or perfect security.

Information transmitted over the internet or through other communication networks may not always be secure while in transit.

We recommend that you do not use unsecured communication channels to send sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether the information is necessary to:

  • Maintain your account.
  • Provide the Services.
  • Fulfill your orders.
  • Provide customer support and after-sales service.
  • Process returns, refunds, or warranty-related requests.
  • Maintain transaction and business records.
  • Comply with legal, tax, accounting, or regulatory obligations.
  • Prevent or investigate fraud and security incidents.
  • Resolve disputes.
  • Enforce our contracts, terms, and policies.

We may retain certain information for longer periods where required or permitted by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions or limitations under applicable law. In certain cases, we may decline a request where permitted by law.

Right to Access / Know

You may have the right to request access to personal information that we maintain about you and obtain information regarding how we process that information.

Right to Delete

You may have the right to request that we delete certain personal information that we maintain about you, subject to applicable legal exceptions and retention requirements.

Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information that we maintain about you.

Right to Portability

You may have the right to receive a copy of certain personal information that we maintain about you in a portable format and, in certain circumstances, request that we transfer the information to another organization.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of your personal information for purposes considered to be "targeted advertising" under applicable privacy laws.

Where applicable, you may exercise these privacy-related choices through our Data Sharing Opt-Out page.

Please note that if you visit our website with a supported Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you reside and applicable law, we may treat the signal as a request to opt out for the browser or device through which the signal was transmitted.

If Shopify is able to associate the device transmitting the signal with a Shopify account, the applicable preference may also be associated with that account.

To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/ .

Other than privacy preference signals required to be recognized under applicable law, we may not respond to "Do Not Track" signals sent by your browser or device.

Managing Communication Preferences

We may send you promotional or marketing emails where permitted by applicable law.

You may opt out of receiving promotional emails at any time by using the unsubscribe link or option included in those emails.

If you opt out of promotional communications, we may still send you non-promotional communications, including messages relating to:

  • Your account.
  • Your orders.
  • Payments.
  • Shipping or tracking.
  • Returns or refunds.
  • Product support.
  • Warranty or after-sales support.
  • Security or fraud prevention.
  • Changes to our Services, terms, or policies.

U.S. State Privacy Rights

If you are a resident of a U.S. state that provides specific consumer privacy rights, you may have additional rights under applicable state privacy laws.

Depending on your state of residence and applicable law, these rights may include:

  • The right to know or access personal information we collect, use, or disclose about you.
  • The right to request deletion of certain personal information.
  • The right to correct inaccurate personal information.
  • The right to obtain a portable copy of certain personal information.
  • The right to opt out of certain sales or sharing of personal information or targeted advertising, where applicable.
  • The right to appeal certain decisions regarding privacy requests, where provided by applicable law.
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

You may exercise applicable opt-out rights through our Data Sharing Opt-Out page or contact us using the information provided below.

Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may require reasonable verification of your identity and the agent's authority before processing the request.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, subject to exceptions and limitations under applicable law, you may have additional rights in relation to your personal information.

Objection to Processing and Restriction of Processing

You may have the right to object to certain processing activities or request that we restrict the processing of your personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out on the basis of your consent before it was withdrawn.

You may exercise applicable rights using options provided through the Services or by contacting us using the contact details provided below.

To learn more about how Shopify processes personal information and the rights that may apply to information processed by Shopify, please visit https://privacy.shopify.com/en .

We will not discriminate against you for exercising your privacy rights.

Where permitted or required by law, we may need to verify your identity before processing a privacy request.

You may also designate an authorized agent to submit a request on your behalf where permitted under applicable law.

Before accepting such a request, we may require evidence that you have authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to verified requests within the time period required by applicable law.

Complaints

If you have concerns or complaints about how LumoMark processes your personal information, please contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal a decision regarding your privacy request or lodge a complaint with your applicable data protection or supervisory authority.

For residents of the European Economic Area, information about national data protection supervisory authorities is available from the European Data Protection Board: European Data Protection Board .

International Transfers

Your personal information may be transferred, stored, accessed, or processed outside the country or region in which you reside.

This may include countries where our service providers, payment processors, Shopify, shipping partners, fulfillment providers, technology providers, affiliates, or other business partners operate.

Where we transfer personal information outside the European Economic Area or United Kingdom and applicable law requires appropriate safeguards, we may rely on recognized transfer mechanisms, including:

  • The European Commission's Standard Contractual Clauses.
  • Applicable UK international data transfer mechanisms.
  • Adequacy decisions.
  • Other legally recognized transfer safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our:

  • Products and Services.
  • Business practices.
  • Technology.
  • Website functionality.
  • Privacy practices.
  • Operational requirements.
  • Legal or regulatory obligations.

When we update this Privacy Policy, we will publish the revised version on the LumoMark website and update the "Last updated" date at the top of this page.

Where required by applicable law, we may also provide additional notice regarding material changes to this Privacy Policy.

The current version of this Privacy Policy is available at: https://lumomark.com/policies/privacy-policy

Contact

If you have any questions about LumoMark's privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us using the information below:

Brand:
LumoMark

Website:
https://lumomark.com/

Legal Entity / Data Controller:
HUAKE LIMITED

Email:
info@lumomark.com

Phone:
+86 134 1845 7165

Address:
HUAKE LIMITED
Room 08, 11/F, Witty Commercial BLDG 1A-1L,
TUNG CHOI STREET, Mongkok,
Hong Kong Hong Kong Island 999077

For the purposes of applicable data protection laws, HUAKE LIMITED is the data controller of your personal information where applicable.