Privacy Policy

Last updated: October 11, 2026

LumoMark is operated by Shenzhen Lantingwei Smart Technology Co., Ltd. This Privacy Policy describes how we collect, use, process, disclose, and protect personal information when you visit LumoMark.com, use our services, place an order, request a quotation or customized solution, contact us for product or technical support, or otherwise communicate with us.

LumoMark.com is powered by Shopify, which provides the ecommerce infrastructure used to operate our online store.

Certain ecommerce, payment, refund processing, or international commercial services may be supported by HUAKE LIMITED, Hong Kong, where applicable.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial and payment information, including transaction details, payment method, payment confirmation, and related information. Payment information may be processed directly by Shopify or third-party payment processors.
• Account information, including username, password, preferences, and account settings.
• Transaction information, including products viewed, purchased, returned, exchanged, or cancelled and related order history.
• Quotation and project information, including information provided when requesting quotations, commercial display solutions, customized products, specifications, or project support.
• Communications with us, including customer service, technical support, quotation, customization, and product inquiries.
• Device information, including browser, IP address, network connection, device identifiers, and other technical information.
• Usage information, including how you access, navigate, and interact with our website and Services.

Personal Information Sources

We may collect personal information:

• Directly from you, such as when you place an order, create an account, request a quotation, submit an inquiry, or contact us.
• Automatically through our Services, including through cookies, pixels, log files, local storage, and similar technologies.
• From service providers, including ecommerce platforms, payment processors, logistics providers, hosting providers, analytics services, customer support providers, and advertising services.
• From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Provide and Improve Our Services

We may use personal information to:

• Process orders, payments, returns, exchanges, and refunds.
• Arrange order fulfillment, delivery, and tracking.
• Create and manage customer accounts.
• Respond to product inquiries and quotation requests.
• Provide customized product and project recommendations.
• Provide technical and after-sales support.
• Recommend relevant products and solutions.
• Improve our products, website, Services, and customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to measure or improve advertising performance.

Where consent is required by law, we will obtain appropriate consent before using personal information for such purposes.

Security and Fraud Prevention

We may process personal information to secure our website and transactions, authenticate accounts, prevent fraud and abuse, investigate suspicious activity, and protect our customers, Services, and business.

Communicating with You

We use personal information to communicate with you regarding orders, payments, shipping, returns, products, technical support, project requirements, and other customer service matters.

Legal and Compliance Purposes

We may process personal information where necessary to comply with applicable laws, regulations, court orders, regulatory requirements, tax or accounting obligations, or other lawful requests.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage, log files, and similar technologies to operate, secure, analyze, personalize, and improve our Services.

These technologies may include:

• Essential Cookies required for shopping carts, checkout, accounts, payment security, and website functionality.
• Analytics Cookies that help us understand website performance and how visitors use our Services.
• Functional Cookies that remember preferences, settings, language, and other choices.
• Advertising and Marketing Technologies that may be used, where permitted, to measure advertising performance and provide more relevant advertising.

You may be able to control certain cookies through your browser, device settings, or privacy options available on our website. Disabling certain cookies may affect website functionality.

Legal Bases for Processing

Where applicable law requires a legal basis for processing, including under the UK GDPR or EU GDPR, we may rely on:

• Performance of a Contract — to process orders, payments, shipping, quotations, returns, refunds, and other requested services.
• Legitimate Interests — to operate and improve our Services, support customers, prevent fraud, secure our website, and manage our business.
• Consent — where required for marketing, advertising, cookies, or other processing activities.
• Legal Obligations — where processing is required by applicable laws, tax rules, regulatory requirements, or legal processes.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include disclosure:

• To Shopify and other technology, hosting, ecommerce, analytics, security, and customer service providers.
• To payment processors, financial institutions, and payment service providers.
• To HUAKE LIMITED where it supports ecommerce, payment, refund processing, or international commercial services.
• To shipping carriers, freight companies, warehouses, customs brokers, and fulfillment partners.
• To marketing and analytics providers where permitted by applicable law.
• Where you direct or authorize us to disclose information to a third party.
• To affiliated or related companies where reasonably necessary for legitimate business operations.
• In connection with a merger, acquisition, financing, restructuring, asset sale, or similar business transaction.
• Where necessary to comply with applicable laws, regulatory requirements, court orders, or lawful government requests.
• Where necessary to protect our legal rights, enforce our policies, prevent fraud, or protect customers or others.

Relationship with Shopify

LumoMark.com is hosted by Shopify.

Shopify processes personal information relating to your access to and use of our online store in order to provide ecommerce infrastructure and related services.

Information submitted through our website may be transmitted to Shopify and Shopify service providers located in countries other than your country of residence.

In certain circumstances, Shopify may independently process personal information for its own purposes.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal .

Third-Party Websites and Services

Our website may include links or integrations with third-party websites, applications, platforms, or services.

We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party services. You should review their applicable privacy policies before providing information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and, where required, delete the information.

Security and Retention of Your Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no security system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for purposes including:

• Providing our Services
• Managing customer accounts
• Fulfilling and supporting orders
• Processing returns, refunds, and after-sales requests
• Maintaining transaction and business records
• Complying with legal, tax, accounting, and regulatory obligations
• Preventing fraud and resolving disputes
• Enforcing contracts, policies, and legal rights

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain sale, sharing, or targeted advertising activities where applicable law provides such rights.

Applicable rights may be subject to exceptions, verification requirements, and limitations under applicable law.

Data Sharing and Advertising Choices

Where applicable, you may exercise certain privacy choices through our Data Sharing Opt-Out page.

Where required by applicable law, supported Global Privacy Control (GPC) signals may also be treated as an opt-out request for the applicable browser or device.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.

Even if you opt out of marketing communications, we may continue to send transactional or service-related messages concerning orders, accounts, payments, shipping, returns, refunds, product support, security, or policy changes.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on applicable law, these may include:

• The right to access or know certain personal information.
• The right to request deletion.
• The right to correct inaccurate information.
• The right to obtain a portable copy of certain information.
• The right to opt out of certain sales, sharing, or targeted advertising activities.
• The right to appeal certain privacy decisions.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Where permitted by law, you may authorize another person to make a privacy request on your behalf. We may require reasonable identity and authorization verification.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, subject to applicable exceptions.

These may include rights to:

• Access personal information.
• Correct inaccurate personal information.
• Request deletion.
• Restrict certain processing.
• Object to certain processing.
• Receive certain information in portable form.
• Withdraw consent where consent is the legal basis for processing.

You may also have the right to lodge a complaint with an applicable data protection supervisory authority.

International Transfers

Your personal information may be transferred, stored, accessed, or processed outside the country or region where you reside.

This may include countries or regions where Shopify, payment providers, logistics partners, technology providers, related companies, or other service providers operate.

Where required by applicable law, international transfers will be made using appropriate legal safeguards, which may include:

• European Commission Standard Contractual Clauses
• Applicable UK international data transfer mechanisms
• Adequacy decisions
• Other legally recognized safeguards

Complaints

If you have questions or concerns about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, privacy practices, or legal requirements.

When we update this Privacy Policy, we will publish the revised version on LumoMark.com and update the "Last updated" date at the top of this page.

Contact

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, please contact:

Brand: LumoMark
Website: https://lumomark.com/
Operating Entity / Data Controller: Shenzhen Lantingwei Smart Technology Co., Ltd.
Email: info@lumomark.com
Phone: +86-178-7996-2559

Address:
5/F North, No. 5, Sanwei Chaxi Industrial Zone,
Gushu Community, Xixiang Street,
Bao'an District, Shenzhen, Guangdong, China. 518000

For purposes of applicable data protection laws, Shenzhen Lantingwei Smart Technology Co., Ltd. is the primary data controller for LumoMark.com where applicable.

HUAKE LIMITED may process limited personal information where necessary to provide ecommerce, payment, refund processing, or international commercial support services.