Terms of Service

Last updated: October 11, 2026

Overview

LumoMark.com is operated by Shenzhen Lantingwei Smart Technology Co., Ltd. Throughout this website, the terms "LumoMark," "we," "us," and "our" refer to the operator of LumoMark.com unless otherwise stated.

We provide this website, including its information, tools, products, services, quotation services, technical support, and related commercial services, subject to your acceptance of these Terms of Service and other applicable policies published on this website.

By accessing our website, placing an order, requesting a quotation, or otherwise using our Services, you agree to be bound by these Terms of Service.

Our online store is hosted by Shopify, which provides the ecommerce infrastructure that enables us to offer products and Services online. Certain ecommerce, payment, refund processing, or international commercial services may be supported by HUAKE LIMITED, Hong Kong, where applicable.

1. Online Store Terms

• You must have legal capacity to enter into a binding transaction under the laws applicable to you.
• You may not use our website, products, or Services for any unlawful or unauthorized purpose.
• You may not transmit viruses, malicious code, or other harmful technologies through the Services.

2. General Conditions

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, misuse, legal restrictions, export limitations, payment risks, or violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services or website content without our prior written permission, except where permitted by applicable law.

3. Accuracy of Information

We make reasonable efforts to keep product descriptions, specifications, images, prices, availability, and other website information accurate and current.

However, product specifications, appearance, packaging, technical parameters, configurations, availability, or pricing may change from time to time.

Where specific technical characteristics are important to your application or project, you should confirm them with us before ordering.

4. Changes to Services and Prices

Prices, product availability, specifications, and Services may be changed without prior notice.

We may modify, suspend, or discontinue any part of the website, Services, or product offering where reasonably necessary.

5. Products and Services

Certain products or configurations may only be available online, by quotation, or in limited quantities.

Product images are provided for reference. Actual appearance, color, brightness, finish, dimensions, or other characteristics may vary due to display settings, manufacturing tolerances, product revisions, or batch differences.

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

6. Product Selection, Compatibility, and Installation

Commercial display products may involve technical compatibility requirements, including but not limited to:

• Voltage, current, and power requirements
• Signal formats and interfaces
• Controllers and media players
• Receiving cards and control systems
• Mounting and installation structures
• Network or communication requirements
• Indoor or outdoor environmental conditions
• Software, operating system, or content compatibility

Customers are responsible for confirming that products are suitable for their intended application and compatible with related equipment, systems, installation conditions, and local requirements.

Where professional installation or configuration is appropriate, products should be installed and commissioned by qualified personnel.

7. Orders, Billing, and Account Information

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including where there are pricing errors, inventory issues, payment concerns, suspected fraud, technical incompatibility, shipping restrictions, or other legitimate reasons.

You agree to provide accurate, complete, and current billing, shipping, contact, and account information.

Certain payments may be processed through Shopify Payments, PayPal, or other approved third-party payment providers.

8. Customized, Wholesale, and Project Orders

Customized products, project orders, wholesale orders, large-volume purchases, or specially procured products may be subject to additional written terms.

These terms may appear in quotations, proforma invoices, purchase orders, specifications, drawings, contracts, or other written commercial documents.

Where separately agreed written terms conflict with these general Terms of Service, the separately agreed terms will take precedence for the applicable transaction to the extent permitted by law.

9. Optional Tools and Third-Party Services

We may provide access to tools, applications, software, payment services, logistics services, or other services operated by third parties.

Such services may be subject to separate terms and privacy policies established by the applicable third-party provider.

10. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, availability, privacy practices, or security of third-party websites or services.

You should review the applicable terms and policies before entering into transactions with third parties.

11. User Comments, Feedback, and Submissions

If you submit reviews, comments, suggestions, ideas, technical feedback, or other content, you represent that you have the right to provide such content and that it does not violate applicable law or third-party rights.

You grant us the right to use feedback or suggestions provided to us for legitimate business and product improvement purposes, unless otherwise agreed in writing.

12. Personal Information

Personal information collected through our website and Services is handled according to our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping, availability, or other matters.

We reserve the right to correct such errors and, where reasonably necessary, modify or cancel affected orders.

14. Prohibited Uses

You may not use the website or Services:

• For unlawful or fraudulent purposes
• To violate intellectual property or other legal rights
• To transmit malicious code or interfere with website security
• To collect information about others unlawfully
• To attempt unauthorized access to systems or accounts
• To interfere with the operation or integrity of the Services
• To engage in abusive, deceptive, or harmful conduct

We may suspend or terminate access where these restrictions are violated.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an "as available" basis without warranties beyond those expressly provided in applicable product documentation or written commercial agreements.

We do not guarantee that the website will always be uninterrupted, error-free, or free from all security risks.

Nothing in these Terms limits warranties, remedies, or consumer rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Lantingwei Smart Technology Co., Ltd., HUAKE LIMITED where applicable, and their respective affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, Services, or products.

We are not responsible for losses caused by improper product selection, incompatible equipment, unauthorized modification, incorrect installation, improper operation, or use outside stated product specifications, except where liability cannot legally be excluded.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless LumoMark, Shenzhen Lantingwei Smart Technology Co., Ltd., and applicable affiliates or service providers from third-party claims arising from your unlawful use of the Services or material violation of these Terms.

18. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

19. Termination

These Terms remain effective while you use our Services. We may suspend or terminate access where reasonably necessary, including where a material breach of these Terms has occurred.

Obligations that by their nature should survive termination, including payment obligations, intellectual property provisions, liability provisions, and dispute-related provisions, will continue to apply.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any applicable written commercial terms, constitute the agreement governing your use of our Services and applicable purchases.

21. Governing Law

These Terms are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer rights or protections that may apply in a customer's jurisdiction.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business operations, policies, or legal requirements.

The updated version will be published on this page together with the revised "Last updated" date.

23. Contact Information

If you have questions regarding these Terms of Service, please contact:

LumoMark
Operating Entity: Shenzhen Lantingwei Smart Technology Co., Ltd.
Email: info@lumomark.com
Phone: +86-178-7996-2559

Address:
5/F North, No. 5, Sanwei Chaxi Industrial Zone,
Gushu Community, Xixiang Street,
Bao'an District, Shenzhen, Guangdong, China. 518000