Shipping Policy

Last updated: October 11, 2026

LumoMark ships commercial display products to customers in many countries and regions worldwide. Shipping availability, delivery time, and shipping cost depend on the destination, product type, package size, order value, and selected shipping method.

1. Shipping Destinations

We currently support shipping to many major markets, including destinations in North America, Europe, Oceania, Asia, the Middle East, South America, and Africa.

If your destination is not available during checkout, please contact us at info@lumomark.com for a custom shipping quotation.

Shipping availability may vary depending on the product, destination, customs requirements, carrier coverage, and applicable import or export restrictions.

2. Fulfillment Locations

Orders may be fulfilled from China, Hong Kong, or other available fulfillment locations depending on inventory, product type, destination, and logistics arrangements.

The actual fulfillment location does not affect the validity of your order or the applicable LumoMark policies.

3. Shipping Fees and Free Shipping

LumoMark generally offers free standard shipping on eligible orders of USD $399 or more.

Orders below the free-shipping threshold may be subject to shipping charges. Applicable shipping charges will normally be shown during checkout or provided in a quotation where online calculation is not available.

Shipping charges may depend on:

• Destination country or region
• Product type
• Order quantity and total value
• Package weight and dimensions
• Selected shipping method
• Remote-area or special delivery requirements
• Customs, oversized cargo, or special handling requirements

Certain oversized, heavy, customized, wholesale, project, or special-order products may be excluded from standard free-shipping promotions or may require a separate logistics quotation.

4. Shipping Methods

Depending on the destination and product, available shipping methods may include:

• Express courier
• Standard international delivery
• Air freight
• Sea freight
• Truck or regional freight
• Project-specific logistics arrangements

The appropriate method may be selected based on delivery time, package size, weight, destination, product characteristics, and customer requirements.

5. Order Processing Time

Standard in-stock orders are generally processed within 1–3 business days.

Customized, made-to-order, large-volume, or project orders may require additional production or preparation time. Where applicable, estimated lead times will be communicated separately.

Once an order has shipped, tracking information will normally be provided where tracking is available.

6. Estimated Delivery Times

Delivery times vary by destination, carrier, product, customs clearance, and selected shipping method.

Typical estimates may include:

• Express courier: approximately 3–10 business days
• Standard international delivery: approximately 7–20 business days
• Air freight: according to route and shipment arrangement
• Sea freight: according to route and shipment arrangement

Delivery estimates are provided for reference only and are not guaranteed.

Delays may occur due to customs inspections, carrier disruptions, weather, peak shipping periods, public holidays, remote-area delivery, or other circumstances outside our reasonable control.

7. Customs Duties and Import Taxes

International shipments may be subject to import duties, VAT, sales taxes, customs fees, brokerage charges, or other government-imposed charges.

Unless otherwise stated at checkout or agreed in writing, such charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customers are responsible for providing any information or documentation reasonably required for customs clearance.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other information required for delivery.

If an order cannot be delivered because of incorrect, incomplete, or outdated information supplied by the customer, additional shipping or handling costs may apply.

If you notice an address error, please contact us as soon as possible before the order has shipped.

9. Lost or Damaged Shipments

If your shipment arrives visibly damaged, incomplete, or appears to have been damaged in transit, please contact us as soon as possible.

Where appropriate, please provide:

• Your order number
• Photos of the outer packaging
• Photos of the product and any visible damage
• A description of missing or damaged items
• Video evidence where reasonably required

We will review the matter and work with the applicable carrier or logistics provider to determine an appropriate resolution.

10. Wholesale, Project, and Customized Orders

Wholesale orders, project orders, customized products, large-volume shipments, or specially arranged commercial display solutions may be subject to separate logistics terms.

Shipping methods, freight charges, Incoterms, delivery schedules, insurance, customs responsibilities, and other logistics conditions may be specified separately in a quotation, proforma invoice, purchase order, contract, or other written agreement.

Where separately agreed written shipping terms apply, those terms will take precedence over this general Shipping Policy.

11. Returns and Refunds

Most eligible products may be returned within 60 days after delivery, subject to our Refund & Return Policy.

For standard customer-requested returns, the customer is generally responsible for return shipping costs.

Where a return results from a verified product defect, incorrect shipment, or other fulfillment error on our part, we will provide an appropriate solution and, where applicable, reasonably cover return or replacement shipping costs.

12. Contact Us

If you have questions about shipping availability, delivery methods, shipping costs, customs, large-volume orders, or project logistics, please contact:

LumoMark
Operating Entity: Shenzhen Lantingwei Smart Technology Co., Ltd.
Email: info@lumomark.com
Phone: +86-178-7996-2559

Address:
5/F North, No. 5, Sanwei Chaxi Industrial Zone,
Gushu Community, Xixiang Street,
Bao'an District, Shenzhen, Guangdong, China. 518000