LUMOMARK SUPPORT CENTER

How Can We Help?

Find setup guidance, troubleshooting help, software information, product resources and after-sales support for your LumoMark display.
Explore Support →
For technical issues, having your order information, product model, photos and a clear video of the issue can help us assist you faster.
START HERE

What do you need help with?

01
Setup & Installation Installation, assembly and getting-started guidance.
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02
Troubleshooting Help identifying and resolving common product issues.
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03
App & Software Find control apps, software and content-management information.
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04
Manuals & Videos Find product instructions, guides and tutorial videos.
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START WITH WHAT YOU NEED

Find the Right Support Path.

Start with the type of help you need. From installation and troubleshooting to software and product resources, use the sections below to find the most relevant support information.

01 SETUP

Setup & Installation

Find guidance for assembly, installation, initial setup and getting your LumoMark display ready for use.

View Setup Help →
02 FIX

Troubleshooting

Identify common display, power, playback and connection issues and review the recommended first steps.

Troubleshoot an Issue →
03 APP

App & Software

Find information about supported apps, control software, content platforms and connection methods.

Find Software Help →
04 GUIDE

Manuals & Videos

Access product instructions, setup references and tutorial videos for supported LumoMark display products.

Browse Resources →
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Can't find what you need?

Continue through the Support Center or submit a technical support request if your issue requires assistance from the LumoMark team.

SETUP & INSTALLATION

Start With a Proper Setup.

A successful installation starts with the correct product, location, mounting method, power source and setup process. Follow the product-specific instructions supplied with your display.

BEFORE YOU BEGIN

Check the basics before powering on.

Because installation methods vary across LED, LCD, transparent, creative and portable displays, always confirm the requirements for your specific product before installation.

01
Confirm the Product Check the model and supplied components before installation.
02
Check the Installation Area Make sure the location, mounting surface and available space are suitable.
03
Prepare Power & Connections Confirm the required power source and connection method.
04
Follow the Product Guide Use the instructions supplied for the specific display model.
01 PREPARE

Before Installation

Confirm the product, installation location and required accessories before starting.

CHECK BEFORE CONTINUING
Verify the product model and package contents
Check the installation area and available dimensions
Prepare suitable power and connection access
02 INSTALL

Mount & Connect

Install the display using the mounting method intended for the specific product and location.

CHECK BEFORE CONTINUING
Use the correct mounting or support structure
Secure all required components before powering on
Route power and signal cables safely
03 SETUP

Initial Setup

Once the hardware is correctly installed, complete the first power-on and control setup.

CHECK BEFORE CONTINUING
Confirm the display powers on normally
Connect the required controller, app or content source
Follow model-specific software or setup instructions
04 CHECK

Final Check

Before regular use, confirm that the installation and display operation are stable.

CHECK BEFORE CONTINUING
Check image or video playback
Confirm connections and mounting are secure
Keep access available for future maintenance
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Need product-specific installation instructions?

Check the Manuals & Videos section for available product guides. If you still need help, you can submit a support request with your product model and installation details.

TROUBLESHOOTING

Start With the Most Common Checks.

Many display issues can be narrowed down by checking power, connections, the content source and the product-specific setup before requesting technical assistance.

FIRST CHECK

Check the basics before going deeper.

The exact troubleshooting process varies by display model, but these basic checks can help identify many common setup, power and playback issues.

01
Confirm Power Check the power source, adapter, cable and power connection.
02
Check All Connections Make sure signal, controller and display connections are secure.
03
Restart the System Power the system off safely, wait briefly and restart.
04
Confirm the Content Source Make sure the correct app, controller or media source is being used.
01 POWER

No Power

If the display does not power on, begin with the external power source and supplied power components.

CHECK THESE FIRST
Confirm the outlet or power source is working
Check that the adapter and power cable are connected securely
Confirm the correct power supply is being used
Inspect accessible cables for visible damage
02 DISPLAY

No Image or Playback

If the display powers on but content is missing, frozen or not playing correctly, check the content source and playback setup.

CHECK THESE FIRST
Confirm the correct content source or input is selected
Check the media file, app or controller connection
Restart the display and playback device where applicable
Review the product-specific content setup instructions
03 CONNECT

Connection Problems

For app, controller, network or signal connection issues, verify the connection method supported by your display model.

CHECK THESE FIRST
Check that cables and connectors are fully seated
Confirm Wi-Fi, network or device settings where supported
Make sure the correct app or control software is being used
Restart connected devices and reconnect
04 VISUAL

Abnormal Display

If you notice flickering, incorrect colors, missing areas or unusual visual behavior, document the issue before changing the setup.

CHECK THESE FIRST
Restart the display and check whether the issue remains
Check signal and controller connections
Test the original or recommended content source
Take clear photos and a full video if the issue continues
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Still having the same issue?

If the issue remains after the basic checks, prepare your order information, product model, photos and a clear video showing the problem. This helps our support team review the issue more efficiently.

Do not disassemble internal electrical components or attempt repairs that are not included in the product instructions. Disconnect power before checking physical connections where appropriate.
APP & SOFTWARE

Find the Right Control Tools for Your Display.

LumoMark displays may use different apps, software, controllers or content-management methods depending on the product model and configuration.

BEFORE DOWNLOADING

Match the software to the product first.

Using the wrong app or control software may prevent connection or setup. Check the product model before downloading or installing any control tool.

01
Identify Your Display Confirm the display type and exact product model.
02
Match the Control Method Different products may use different apps, controllers or playback systems.
03
Use the Correct Resource Download or open only the software intended for your product.
04
Follow the Setup Guide Use the matching instructions before connecting or configuring the display.
01 LED

LED Digital Signage

Control method and software vary by LED display model, controller and project configuration.

Control Varies by model and controller
App / Software Check product-specific resource
Compatibility Confirm the exact model before use
02 LCD

LCD Digital Signage

Selected LCD displays may use integrated Android systems, local playback or other content-management methods.

Control Android / Local playback / Selected CMS
App / Software Check product-specific resource
Compatibility Varies by LCD model and configuration
03 3D

3D & Creative Displays

Creative displays such as hologram fans and other specialty products may require dedicated control applications.

Control Product-specific app or controller
App / Software Check product-specific resource
Compatibility Match the app to the exact product model
04 PORTABLE

Portable Digital Signage

Portable display control options depend on the playback system and hardware configuration supplied with the product.

Control Varies by display configuration
App / Software Check product-specific resource
Compatibility Confirm model and playback system
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Can't identify the correct app or software?

Check your product model, order information or product label. If you are still unsure, submit a support request and include a clear photo of the product label so our team can help identify the correct control resource.

MANUALS & VIDEOS

Find the Guide for Your Display.

Use product manuals, setup instructions and tutorial videos to find model-specific guidance for installation, control and everyday operation.

FIND THE RIGHT RESOURCE

Start with the exact product model.

Installation methods, software and operating steps can differ between display models. Always use the guide intended for your product whenever possible.

01
Identify the Product Confirm the display family and exact product model.
02
Choose the Resource Type Look for a manual, setup guide or tutorial video.
03
Match the Model Use instructions intended for your exact or supported model.
04
Follow the Guide Complete setup steps in the recommended order.
01 LED

LED Digital Signage

Find available setup and operating guidance for LumoMark LED signage products.

Installation & setup guides
Controller or playback instructions
Product tutorial videos
Product-specific resources can be added here.
02 LCD

LCD Digital Signage

Find setup, Android, playback and operating resources for supported LCD signage products.

Initial setup instructions
Playback & software guidance
Product tutorial videos
Product-specific resources can be added here.
03 3D

3D & Creative Displays

Find product-specific installation and control guidance for hologram fans and other creative displays.

Assembly & installation guides
App or controller setup
Operation & troubleshooting videos
Product-specific resources can be added here.
04 PORTABLE

Portable Digital Signage

Find assembly, charging, playback and everyday operating resources for portable signage products.

Assembly & startup instructions
Playback guidance
Product tutorial videos
Product-specific resources can be added here.
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Can't find the guide for your product?

Check the product model or order information first. If the correct resource is not listed, you can submit a support request and include the product model so our team can help locate the appropriate instructions.

ORDERS, WARRANTY & RETURNS

Help Beyond Product Setup.

Find the right path for questions about your order, delivery, warranty support, returns and refunds.

BEFORE REQUESTING SERVICE

Start with your order information.

Order details help us identify the purchase, product and applicable support information more quickly. Keep your order number available whenever you contact us about an existing purchase.

01
Find Your Order Keep your order number or purchase information available.
02
Identify the Request Decide whether you need shipping, warranty or return assistance.
03
Review the Relevant Policy Check the current policy for the service you are requesting.
04
Contact Support if Needed Provide the relevant order and product details when requesting help.
01 ORDER

Order Status

Need information about an existing order? Start with your order number and purchase details.

YOU MAY NEED
Order number or confirmation email
Product or items ordered
Contact information used for the purchase
02 SHIPPING

Shipping & Delivery

Review shipping information or get help with delivery questions related to an existing order.

YOU MAY NEED
Tracking information where available
Delivery destination
Shipping or delivery question
View Shipping Policy →
03 WARRANTY

Warranty Support

If you believe your product has a covered issue, prepare the product and order information before requesting a review.

YOU MAY NEED
Order information
Product model and issue description
Photos or video showing the issue
04 RETURN

Returns & Refunds

Review the current return and refund policy before requesting a return, exchange or refund.

YOU MAY NEED
Order number
Reason for the request
Product condition and supporting information
View Return Policy →
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Please refer to the current LumoMark policies.

Eligibility, timelines, shipping responsibilities and other service conditions may vary by request. The current policy pages apply to returns, refunds, shipping and other applicable after-sales matters.

BEFORE CONTACTING SUPPORT

Prepare the Details That Help Us Help You Faster.

Providing complete order, product and issue information from the beginning helps our support team understand the situation and reduce unnecessary back-and-forth.

PREPARE BEFORE SUBMITTING

A complete support request is easier to review.

You do not need to diagnose the product yourself. Simply provide clear information about the order, product and issue so our team can review the situation more efficiently.

01
Identify the Order Faster Order information helps us locate the purchase and product.
02
See the Issue Clearly Photos and video make technical symptoms easier to understand.
03
Avoid Repeating Steps Tell us which troubleshooting checks you have already completed.
04
Reach the Next Step Faster Complete information helps us provide more relevant support.
01 ORDER

Order Number

Provide the order number or purchase reference so we can identify the transaction and product.

Helpful: Order confirmation number or the email used for the purchase.
02 MODEL

Product Model

Tell us the exact product model, SKU or identifying information shown on the product or packaging.

Helpful: A clear photo of the model label is useful if you are unsure.
03 PHOTO

Clear Photos

Provide photos showing the product, relevant connections and any visible issue or damage.

Helpful: Include both an overall product photo and close-ups where relevant.
04 VIDEO

Complete Issue Video

Record a clear video showing what happens before, during and after the issue occurs.

Helpful: Show the complete fault rather than only the final screen or error state.
05 ISSUE

Issue Description

Describe what you expected the product to do, what actually happened and when the problem began.

Helpful: Mention whether the issue is constant or only happens under certain conditions.
06 CHECKS

Troubleshooting Already Tried

Tell us which setup or troubleshooting steps you have already completed before contacting support.

Helpful: For example: restarted the unit, checked the cables, reconnected the controller.
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For technical issues, video is especially helpful.

When possible, record one clear video showing the complete issue from start to finish. Avoid sending only a short clip that does not show the full behavior of the product.

STILL NEED HELP?

Submit Your Issue to LumoMark Support.

If the guides above do not resolve the issue, send us your order information, product model, issue details, photos and a clear video. Our support team can review the case and help determine the next step.

Back to Support Center →
WHAT HAPPENS NEXT

From Support Request to Next Step

01
Submit the Details
Provide the order, product and issue information requested in the support form.
02
Support Review
The information can be reviewed to identify the issue and determine the appropriate support path.
03
Recommended Next Step
Depending on the case, the next step may include troubleshooting guidance, additional information or after-sales review.